Shipping Information

Shipping Information

Available Shipping Methods
  • UPS Ground
  • USPS Priority Mail
  • FedEx Ground
  • USPS Priority Mail International
  • USPS Express Mail International
Unless otherwise known, all shipping rates will be calculated based on package weight and location

 International Orders

Fedoras.com is happy to offer international shipping for our customers. Please allow 15-20 business days to receive your items if you do not live in the United States. All orders are insured against loss or damage at no additional cost to you.

Please be aware that import duties and taxes may be levied once the package reaches your country, and that the customer is responsible for paying all fees and duties. Because Fedoras.com has no control over such customs and import fees, and because customs policies vary from country to country, we cannot predict their cost. You can contact your local customs office for information specific to your location.

Customs policies and procedures can delay the delivery of your package; Fedoras.com has no control over this and is not responsible for any delivery delays due to customs processing.

If your package is shipped using USPS Express Mail, it will require a signature upon delivery. To ensure safety and security for all online shoppers, international customers may be asked to fax a copy of their photo identification and both sides of their credit card before their order is processed.

Military Addresses

We love shipping to our military friends! Unfortunately, we cannot guarantee delivery time to military addresses. Orders may take an estimated 3-10 days to reach the primary military post office. From there, the package is under the control of the military mail system. Your order should arrive in about the same amount of time as other packages from the U.S. The actual transit time depends on where you are stationed. If you have any problems entering your APO/FPO address information, please contact Customer Service by e-mail at info@fedoras.com, which will be answered within 24 hours during normal operating hours.

Order Tracking

All packages will have a delivery confirmation or tracking number, whether from FedEx, UPS, or the US Post Office. Packages shipped within the United States are shipped with a delivery confirmation number. This means your tracking information will not be available until your order has been delivered. It is not uncommon for packages to show only confirmation of delivery, and not an origin scan. Please be aware that the USPS provides only a delivery confirmation service for most destinations, not a tracking service. USPS delivery confirmation services are designed to be a low cost alternative to full tracking and primarily provide delivery information. Confirmation of delivery or attempted delivery is provided. Information is generally available on the evening of the date of delivery or attempted delivery.

Lost Shipments

 All shipments will be considered lost if they have not arrived after 20 business days. Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and are not eligible for a refund.

Incorrect Addresses

 Packages returned to us because of an incorrect or incomplete address may be charged their original shipping cost to resend the package.

Guaranteed Delivery

 We guarantee that your package will be delivered to the address you provided to us. If your package is lost by the carrier, we'll replace it - FREE.

Every package we send has a delivery confirmation number. This is our proof of delivery. If your package is lost, and the carrier cannot give us confirmation of delivery, we will send you a replacement of your order at no cost to you. (If the carrier has proof of delivery, yet you did not receive your package, you must file a claim directly with the carrier using the delivery confirmation number we will provide for you). This guarantee does not cover replacement of items damaged by incorrect handling or carelessness. All replacement orders will be mailed via USPS First-Class Mail.

Conditions:
1. You must allow enough time for the carrier to deliver your package. In the case of the USPS, it can take up to 20 business days to deliver your package. Please wait the required amount of time before notifying us of an undelivered package.

2. You must notify us by email if your package has not arrived, or if you received damaged merchandise.

3. If the carrier can provide confirmation that the package was delivered, we will not send a replacement.